In accordance with Article 49 of the Consumer Protection Code, customers may cancel purchases made through our website within 7 calendar days of receiving the product.

In this case, the full amount paid will be refunded, and the return shipping costs will be covered by OMAMA. The product must be in perfect condition, with no signs of use, and sent in its original packaging.

To request a return due to withdrawal, email hello@omama.design with your order number and the reason for the request.

If the exchange request is not related to manufacturing defects or damage during shipping and occurs outside the legal 7-day period, OMAMA reserves the right to assess the feasibility of the exchange, which must fall within 30 calendar days.

If approved, shipping costs for sending and resending the item will be the customer’s responsibility. This applies to exchanges due to color, size, style, or other personal preferences.

After the legal 7-day period, any exchange or return request will only be accepted upon proof of a manufacturing defect or damage clearly caused during the production process.

In such cases, the customer must send photos of the product and describe the issue via email. The item will be assessed by the OMAMA team, and if a defect is confirmed, we will proceed with an exchange or full refund at no additional cost.

All requests must be made via email to hello@omama.design, including the order number, reason for the request, and, if applicable, product photos.

After our team’s analysis, the customer will receive instructions regarding shipping, deadlines, and refund or exchange conditions.

Returned products must be in the same condition as received—unused and in the original packaging.

Inspection: Once we receive your return, the product will go through an inspection to confirm it is in the same condition it was sent.

Preparation for Shipping: After inspection approval, the new item will be prepared and shipped. A tracking code will be sent via email once the shipment is made.

Price Difference:

If the returned item has a higher value than the new selected item, OMAMA will refund the difference. If the new item has a higher value than the returned item, a payment link will be sent for the difference. Shipping will proceed after payment confirmation.