FAQ

Explore our collections by accessing the main menu or scrolling through the homepage. You can discover our OMAMA DESIGN, read about the materials, and access detailed information on each product page.

On the product page, select the type of wood (when applicable) and click on “Add to cart.” If you wish to continue shopping, repeat the process with other products.

When you’re ready to complete your purchase, click on the cart icon located in the top right corner of the website. Review the selected items, apply a discount coupon (if available), and click on “Checkout.”

Enter your email, delivery address, and choose the shipping method. Then, select your preferred payment method (Pix, Credit Card, or Bank Slip) and complete the purchase.

After completing your purchase, you will receive an email with your order number and tracking information. If you don’t find the message in your inbox, please check your Spam or Junk folder.

As soon as your order is shipped, you will receive a new email with the tracking link from the carrier. This link allows you to follow your package in real time, from our distribution center to your address.

If you cannot find the confirmation or tracking email, please check your Spam or Junk folder. If you still haven’t received any information within 3 business days after your purchase, contact our support team at hello@omama.design.

Important: The shipping time starts after payment confirmation, which may take up to 5 business days depending on the selected option.

If you have completed your purchase and noticed that the address is incorrect, please contact us as soon as possible at hello@omama.design with your order number and the correct full address.

Address changes can only be made before the order is shipped. After shipping, unfortunately, we are unable to modify the delivery details directly with the carrier.

If the order is already out for delivery, we recommend waiting for the delivery attempt. If the package is returned to our logistics center, we will evaluate a new shipment, which may require payment of a new shipping fee.

We understand that waiting can be frustrating, so we closely monitor the entire logistics process to ensure your order arrives safely.

If the estimated delivery time has passed and your order has not been delivered, follow these steps:

1. Check the tracking link sent by email and verify the latest update.
2. If there have been no recent updates or tracking has been inactive for more than 3 business days, contact our team at hello@omama.design with your order number.
   

We will coordinate with the carrier and keep you informed about the next steps. In cases of loss or delivery failure, we will resend your order or issue a full refund.

If your order status shows as “Delivered” but you haven’t received it, we recommend the following:

1. Check if the package was received by a concierge, neighbor, or another person at your address.
2. Confirm that the delivery address provided is correct and complete.
3. If you still cannot locate the package, contact us at hello@omama.design with your order number.
   

We will investigate the case with the carrier. If a logistics error or delivery failure is confirmed, we guarantee reshipment of the product or a full refund.

To make your purchase easier and more secure, all OMAMA transactions are processed by Mercado Pago, one of the most reliable payment platforms in Latin America.

Credit and Debit Cards

We accept the main card brands. You can split your purchase into up to 3 interest-free installments. Installments above 3 may include additional fees according to Mercado Pago rates, informed at checkout.

Accepted brands: Visa, Mastercard, American Express, Elo, Hipercard, Diners Club.

Pix – 5% discount

When selecting this option at checkout, a QR Code will be generated for instant payment. Pix is approved immediately and speeds up the shipping process.

Bank Slip (Boleto Bancário)

Available only for one-time payment. The boleto expires within 1 business day after issuance, and payment confirmation may take up to 2 business days. The order will only be processed after confirmation.